Saint Noir Group
Privacy Policy
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Who We Are
Saint Noir Group operates a portfolio of brands and services which may include:
—Saint Noir Creative
—Saint Noir Studios
—Saint Noir Experiences
—Saint Noir Properties
—Saint Noir Concierge
—Other Saint Noir businesses introduced in future
Legal entity:
Company number:
Registered office:
Privacy enquiries:
Information We May Collect
We may collect and process the following types of personal information:
—Full name
—Email address
—Telephone number
—Company or business name
—Billing address
—Service requirements
—Enquiry details
—Project briefs
—Client onboarding information
—Files and assets uploaded through Saint Noir Workspace
—Contracts
—Invoices
—Transaction and payment information
—Booking details
—Studio booking information
—Experience and travel booking information
—Guest details
—Concierge requests
—Communications
—Meeting details
—Website usage information
—IP and device information where collected
—Cookie information
—Marketing preferences
Where individual Saint Noir businesses collect additional information, additional or service-specific privacy notices may also apply.
How Information Is Collected
Information may be collected when an individual:
—Submits an enquiry
—Becomes a client
—Creates a Saint Noir Workspace account
—Books a studio
—Purchases a membership
—Books an Experience
—Makes a payment
—Signs a contract
—Uploads a file
—Submits a concierge request
—Communicates with Saint Noir
—Subscribes to marketing
—Uses the website
How We Use Information
We may use personal information for the following purposes:
—Providing contracted services
—Responding to enquiries
—Preparing proposals
—Managing projects
—Managing creative campaigns
—Administering studio bookings
—Administering memberships
—Managing Experience bookings
—Providing concierge services
—Arranging meetings
—Managing files and client assets
—Processing invoices and payments
—Issuing confirmations
—Client support
—Operating client portals
—Maintaining security
—Fraud prevention
—Complying with legal obligations
—Internal reporting and business administration
—Marketing where lawful
Lawful Bases
We rely on the following lawful bases under the UK GDPR where applicable:
—Contract — where processing is necessary to fulfil a contract with you or to take steps before entering into one
—Legitimate interests — where processing is necessary for our legitimate business interests, except where overridden by your rights
—Consent — where you have given consent to a specific processing activity, such as marketing
—Legal obligation — where processing is necessary to comply with a legal obligation
The lawful basis used depends on the context and purpose of the processing activity.
Saint Noir Workspace
Saint Noir Workspace is the client portal through which authorised clients can access their projects, content, approvals, files and other service-related information. Saint Noir Workspace may store:
—Projects
—Project updates
—Content calendars
—Approvals
—Files
—Assets
—Contracts
—Invoices
—Payment records
—Meetings
—Bookings
—Reports
Access is restricted to authorised users. Users are responsible for keeping their account credentials secure and must not share access with unauthorised parties.
Payment Information
Payment processing may be handled by third-party payment providers. Saint Noir does not store full card details. Payment providers process information according to their own privacy notices and security standards. Transaction and payment metadata may be retained for accounting and record-keeping purposes.
Sharing Information
Information may be shared where necessary with:
—Employees and authorised contractors
—Payment providers
—Accountants
—Professional advisers
—Photographers
—Videographers
—Designers
—Production suppliers
—Studio suppliers
—Venues
—Hotels and accommodation providers
—Transport providers
—Travel and Experience suppliers
—Concierge suppliers
—Software and technology providers
—Email providers
—Cloud storage providers
—Authorities where legally required
Information is only shared where necessary for the relevant service or lawful business purpose.
International Services and Transfers
Saint Noir may work with clients, suppliers and service providers outside the UK. This is particularly relevant to Saint Noir Experiences and international suppliers. Where personal information is transferred internationally, appropriate legal safeguards will be used where required, in accordance with UK data protection law.
Data Retention
Information is retained only as long as reasonably necessary for:
—Providing services
—Fulfilling contracts
—Accounting
—Legal obligations
—Dispute resolution
—Legitimate business requirements
Retention periods depend on the nature of the information and the applicable legal or contractual requirements.
Data Security
We use reasonable technical and organisational security measures to protect personal information, including access controls, encryption where appropriate, and regular review of our systems. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Marketing
Marketing communications may be sent where you have provided consent or where another lawful basis applies. You can unsubscribe from marketing at any time using the unsubscribe link in our emails or by contacting us. Marketing preferences can be changed through your account settings or by request.
Cookies
Our website may use cookies and similar technologies. A separate Cookie Policy will be available where applicable. For details on how cookies are used, please review the Cookie Policy.
View Cookie Policy →Your Rights
Under the UK GDPR, you have the following rights, subject to applicable conditions:
—Access — request a copy of the personal information we hold about you
—Correction — request that inaccurate information is corrected
—Deletion — request deletion of personal information where applicable
—Restriction — request restriction of processing in certain circumstances
—Objection — object to processing based on legitimate interests or for marketing
—Portability — receive certain personal information in a portable format where applicable
—Withdrawal of consent — withdraw consent at any time where processing is based on consent
If you wish to exercise any of these rights, please contact us using the details below. You may also complain to the Information Commissioner's Office if you are not satisfied with how we handle your personal information.
ICO registration number:
Changes to This Policy
This Privacy Policy may be updated from time to time. The latest version will always be published on our website. We encourage you to review this page periodically to stay informed of any changes.
Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Privacy enquiries:
Saint Noir Group